Thank you for shopping with ActiveQPlus. We are committed to providing high-quality security and surveillance products. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

Orders may be cancelled before they are shipped.

If payment has already been made, a full refund will be processed to the original payment method.

After Shipment

Orders cannot be cancelled once they have been shipped.

Customers may request a return only if the product is eligible under our Return Policy.

2. Refund Eligibility

A refund may be approved only in the following situations:

You received a damaged product.

You received the wrong product.

The product has a verified manufacturing defect.

The order was cancelled by ActiveQPlus before shipment.

To be eligible for a refund:

The request must be submitted within 7 days of delivery.

The product must be unused and returned in its original packaging with all accessories, manuals, warranty cards, and invoice.

3. Non-Refundable Items

Refunds will not be provided for:

Products damaged due to misuse, improper installation, or accidents.

Products with physical damage caused after delivery.

Products that have been opened, modified, or repaired by unauthorized persons.

Software-related issues caused by incorrect configuration.

Products purchased under clearance, promotional, or special discount offers (unless defective).

4. Return Process

To request a return or refund:

Contact our customer support.

Provide your Order ID, invoice, and clear photos or videos of the issue.

Our technical team will review the request.

If approved, return instructions will be shared.

Products returned without prior approval may not be accepted.

5. Refund Processing

Approved refunds will be processed within 7–10 business days after we receive and inspect the returned product.

Refunds will be credited to the original payment method wherever possible.

Bank or payment gateway processing times may vary.

6. Replacement Policy

If the product is found to have a manufacturing defect, ActiveQPlus may offer:

A replacement product, or

Repair under warranty, or

A refund, depending on product availability and the nature of the issue.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise approved by ActiveQPlus.

8. Contact Us

For cancellation, return, or refund assistance, please contact:

ActiveQPlus Customer Support

Email: [email protected]

Phone: +91 9489534733

Business Hours: Monday–Saturday, 9:30 AM – 6:30 PM (IST)